Burger King has apologised to a blind woman who has a food allergy after she was told staff were not allowed to read out a list of ingredients to her.
The fast food chain has also launched an investigation into the experience of Medina Hall after confusion arose over what constitutes company policy.
National media reported how Medina Hall visited the Folkestone branch of the burger company and advised staff about her nut allergy, which she was worried could bring severe asthma attacks. She said she was then told that staff could give her a menu but company policy meant customers had to read it themselves – something which Medina was clearly unable to do.
Medina told the BBC: “I was shocked.. had I eaten it and it had nuts in, I would’ve had a major asthma attack and ended up in hospital. In today’s day and age you’d think they would want to read it and get it right.”
Medina added that restaurants should provide menus in alternative formats “so that we can be independent and read it ourselves”.
A Burger King spokesman said: “We would firstly like to apologise to Medina, her experience this week is not reflective of the high standards we would expect within any of our restaurants.
“Everyone should have an enjoyable experience when they visit us and we are looking into this matter further. I can also confirm that there is no such policy to refrain from reading allergen information to visually-impaired customers.”